FAQs, Care & Maintenance

Battery Backup Operation

How to access and use your fireplace battery backup system to start and operate the fireplace during a power outage.

Basic Fireplace Operation

Learn the everyday operation of your gas fireplace, including turning the unit on and off, adjusting flame height, operating the fan, and using thermostat controls with or without a remote.

Gas Fireplace Odor

Common reasons for gas fireplace odors, basic troubleshooting steps, safety precautions, and when to contact your fireplace dealer or gas utility company for assistance.

Cleaning Fireplace Glass

Learn how to safely clean your gas fireplace glass and tips for removing and accessing the glass front.

Pairing or Resetting your Remote

See how to pair or re-pair your remote control to your gas fireplace.

Lockout Mode Reset

Simple steps to safely reset your Heat & Glo gas fireplace or gas insert and restore normal operation.

How to Find the Rating Plate

Learn where to locate the rating plate on a gas fireplace or insert to view the model and serial number.

Syncing a Smart-Stat or Smart-Batt Remote

Learn how to pair and synchronize a Smart-Stat or Smart-Batt remote control with the fireplace receiver located in the control compartment.

Lighting your Pilot Light

This video walks through the steps to safely relight the standing pilot.

IntelliFire Touch Controls

Understand how the IntelliFire Touch ignition system powers smart controls such as the IntelliFire app, wireless wall switch, and touchscreen remote.

IntelliFire Touch Remote Control

Learn how to use the IntelliFire Touch IFT-RC400 remote to control fireplace operation, flame settings, thermostat functions, and other available features.

IntelliFire Touch Wireless Wall Switch

Learn how to operate your fireplace using the IFT-RC150 wireless wall switch, including basic on/off functionality and Cold Climate mode setting.

IntelliFire Plus Remote Control

Learn how to use the IntelliFire Plus RC300 remote.

Connect Your Fireplace to the IntelliFire App (iPhone/iOS)

Connect your fireplace to your home Wi-Fi network and set up the IntelliFire app on an iPhone or iPad. Learn how to enable smart fireplace control and access key features from your iOS device.

Share Fireplace Access with Family Members (iPhone/iOS)

Learn how to add, edit, and manage users in the IntelliFire app. Send invitations by email so family members can securely control the fireplace from their own iPhone or iPad.

Control Your Fireplace with the IntelliFire App (iPhone/iOS)

Discover how to adjust flame height, temperature settings, timers, lighting, fan speed, and other available fireplace features using the IntelliFire app on your iPhone or iPad..

Connect Your Fireplace to the IntelliFire App (Android)

Connect your fireplace to your home Wi-Fi network and set up the IntelliFire app on your Android device. Learn how to enable smart fireplace control and access fireplace features from anywhere in your home.

Share Fireplace Access with Family Members (Android)

Learn how to add, edit, and manage users in the IntelliFire app. Send invitations by email so family members can securely control the fireplace from their own Android device.

Control Your Fireplace with the IntelliFire App (Android)

Discover how to adjust flame height, temperature settings, timers, lighting, fan speed, and other available fireplace features using the IntelliFire app on your Android device.

Connect IntelliFire to Amazon Alexa

Pair the IntelliFire app with Amazon Alexa to control your fireplace using voice commands. Learn how to connect your devices and enjoy hands-free control of compatible fireplace features.

Connect IntelliFire to Google Home

Link the IntelliFire app with Google Home to control your fireplace using voice commands. Learn how to set up the connection and use compatible smart home features for convenient fireplace control.